Frequently Asked Questions
Can I pay by invoice?
Unit 151 Stratford Workshops
You can download our order form from this website (LINK!!!) or workplaces can use their own purchase order forms. If you have received a hard copy catalogue from us, an order form will have been included.
I don't know which books to choose; can you help?
Yes of course. We know that busy education staff often don't have the time to search though lots of books (sometimes teachers ask us to simply put together a selection of books to meet their needs and budget)- and we also know that sometimes you will just want a little bit more information on the suitability of certain books. We have a friendly staff team with an in depth knowledge of all of our titles. Do just email us or call us during office hours (Mondays-Fridays, 9am to 4.30pm): email@example.com / 020 7503 4801.
Can I visit your shop?
Please do! We are less of a shop and more of a mini warehouse. We have a unit in Stratford and all our stock is based there: Unit 151 Stratford Workshops, Burford Road, London E15 2SP. We are a 10 minute walk away form Stratford tube station and just a couple of minutes from the DLR station, Stratford High Street. You are very welcome to come here and browse before you purchase. We may even lay on a cup of tea for you! Our office hours are 9am to 4.30pm, Mondays to Fridays but we do ask you to call us before you visit- this is because our warehouse also operates as an office and because we are sometimes out on school visits or at exhibitions.
Can you visit my school/nursery?
We currently offer a visits service to individual schools and nurseries based in London who have a budget of £150+ to spend. One of our knowledgeable staff members can bring a collection of books direct to your door. This means that we can answer any questions you might have and support you in your book selection. We hope that in the future, as our staff team grows, we will be able to extend this service to other parts of the country.
Parents' Evenings/Book Fairs: We are unable to attend these currently. However, we can provide a box of books for you to sell at your event if you would like this. Again, there is a £150 spend attached to this service (sometimes workplaces do this by 'topping up' the sales for eg: you sell £100 worth of books to parents, the school buys £50 for their own library). Just phone or email us for details: 020 7503 4801 / firstname.lastname@example.org
Can you attend conferences?
Yes- we attend as many as our small staff team allows. You will often see a Letterbox Library stand brimming with books at regional and national resources fairs and exhibitions. If you would like us to attend your event, do just phone or email us with details: 020 7503 4801 / email@example.com
Can we see your books before we buy?
Yes. We know that many book-lovers want to touch, hold and READ their books before buying! You can of course visit our shop- see Can I visit your shop? (LINK). If you are buying on behalf of your workplace, you may also be interested in our special books-on-approvals service. This is a free service to customers who have a budget of £150+ to spend. You let us know what sorts of books you are interested in seeing (e.g.: age range, topic, format) and we send you out a box of books for your perusal. This gives time and choice in book selection as well as allowing other members of staff to be involved. You simply keep back the books you want and we invoice you for the books taken. There is no charge for delivery/collection. If you would like to know more about our books-on-approval service, just phone or email us: 020 7503 4801 / firstname.lastname@example.org
How Can I Contact You?
In all manner of ways!:
by phone 020 7503 4801
by email email@example.com
by fax 020 7503 4800
by post Unit 151 Stratford Workshops, Burford Road, Stratford, London E15 2SP.
You say you are a not-for-profit social enterprise and a workers' cooperative. What does all of that that mean?
A social enterprise is a business which trades for social and environmental purposes and which reinvests its profits to sustain and develop its mission for positive change.
Letterbox Library is run on a not-for-profit basis: this literally means that we are in this business for the passion, not for the profit. We do not have any shareholders or fat cats. So, where we do make a profit, this is reinvested in our book selection and diversity work meaning that we continue to benefit you.
Letterbox Library is unfunded. We do not receive any grants for our work.
Letterbox Library is a workers' cooperative. A cooperative is a group of people who work together and make decisions democratically to meet a common need. Cooperatives are not about making big profits for shareholders, but creating value for customers. Cooperatives are based on the values of self-help, self-responsibility, democracy, equality, equity and solidarity. Cooperative members believe in the ethical values of honesty, openness, social responsibility and caring for others.
Letterbox Library is a member of Cooperatives UK.