top of page

Shipping & Returns

Delivery Information

We use Royal Mail to deliver small UK orders and Parcelforce to deliver larger UK orders. Individual books that are in stock usually arrive within 2 days for First Class orders and 4 days for Second Class orders. Orders for book packs can take longer than the stated delivery times depending on stock availability. 

If an individual title is out of stock, please allow up to 14 working days for delivery in the UK. If the order is required urgently or you are ordering multiple copies of a single title, customers are advised to check stock availability when placing the order by emailing us at

If you are placing an order from a country other than the UK, please contact us. We will be able to give you a choice of posting options. International orders are generally dispatched in under 14 days.

**Please note that our opening times are Monday to Friday 9am to 4.30pm. If you are placing an order on our website during the weekend, orders will be despatched the following week.**

Postage & Packing Prices
Under £18: £2.99
£18.00-£50: £3.99
£50-£100: £6.99
£100+ (UK only) FREE
Express delivery (UK only) Up to £40: £5.50
Over £40: £10

*These charges are for UK mainland only. For orders overseas, including the Isle of Wight, Channel Islands, Northern and Southern Ireland and the Scottish Highlands and Islands, please email for a quote.

Returns Policy

If for any reason you are unhappy with any or all of the goods received, you can return them to Letterbox Library for an exchange or refund. You must contact us within 14 days of receipt. You will then have a further 14 days to return the goods. The goods must be unused and in the condition they were supplied, including the original packaging. Please return these to us at: Letterbox Library, Unit 151 Stratford Workshops, Burford Road, Stratford, London E15 2SP. You shall be responsible for the cost of returning the goods for refund or exchange, except in the case of wrongly supplied, faulty or damaged goods. In such cases, please phone us on 020 8534 7502 to give us details and we will resolve the issue asap.


bottom of page